Last Updated: 18 July 2026

1. Introduction

The Rype Group (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you entrust to us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with The Rype Group, including when you:

• visit our website;
• contact us with an enquiry;
• request information about our services;
• subscribe to our newsletters or marketing communications;
• download guides, templates or other resources;
• complete an online assessment, health check, quiz or diagnostic tool;
• register for webinars, events or training sessions;
• engage us to provide consulting, implementation, advisory or support services; or
• otherwise interact with us in connection with our business.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

2. About The Rype Group

The Rype Group is the trading name of Rype Holdings Pty Ltd (ABN 33 106 996 507).

We are an Australian consulting business specialising in business systems implementation, optimisation and advisory services. Our expertise includes inventory management, workforce management, payroll, human resources and operational systems that help organisations improve efficiency, compliance and business performance.

Our services include, but are not limited to:

• consulting and advisory services;
• software implementation and optimisation;
• project management;
• business process improvement;
• training and education;
• ongoing support services;
• online business assessments and diagnostic tools;
• webinars, events and educational content.

Our website is located at www.rype.com.au.

3. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• our website;
• online enquiry forms;
• contact forms;
• email correspondence;
• telephone conversations;
• virtual and in-person meetings;
• online assessments and business diagnostic tools;
• downloadable resources;
• newsletters and marketing communications;
• webinars and events;
• social media interactions where applicable; and
• our consulting, implementation and advisory services.

This Privacy Policy does not apply to third-party websites, software applications or services that may be linked from our website. Those third parties operate under their own privacy policies, and we encourage you to review them before providing any personal information.

4. The Personal Information We Collect

The personal information we collect depends on how you interact with us and the services you request.

Identity and Contact Information

We may collect information such as:

• your name;
• business name;
• job title;
• business email address;
• telephone number;
• postal or business address;
• billing information; and
• Australian Business Number (ABN), where relevant.

Business Information

Where relevant to our services, we may collect information relating to your organisation, including:

• industry;
• business model;
• approximate business size;
• number of employees;
• number of locations;
• existing software platforms;
• operational requirements;
• implementation objectives;
• project scope;
• other information voluntarily provided to assist us in understanding your business.

Enquiry Information

When you contact us, we may collect information relating to your enquiry, including:

• correspondence with our team;
• meeting notes;
• project discussions;
• documents you choose to provide;
• information relevant to preparing proposals or quotations.

Assessment and Diagnostic Information

If you complete one of our online assessments, business health checks, quizzes or diagnostic tools, we may collect:

• your name;
• business contact details;
• information about your organisation;
• responses to assessment questions;
• assessment scores;
• personalised reports;
• benchmarking information generated from your responses.

Marketing Information

Where you choose to receive communications from us, we may collect information relating to:

• newsletter subscriptions;
• event registrations;
• webinar attendance;
• downloadable resources;
• communication preferences.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• browser type;
• operating system;
• device information;
• pages viewed;
• referring website;
• date and time of access;
• website interactions;
• general geographic location derived from your IP address.

This information is generally collected using cookies and similar technologies.

5. Client Information and Access to Client Systems

As part of delivering our consulting, implementation, optimisation, training and support services, authorised members of our team may be granted access to our clients’ business systems.

These systems may contain business information relating to inventory, workforce management, payroll, human resources, rostering, operational processes or other organisational information.

In most cases, this information remains within the client’s own systems and under the client’s control. The Rype Group does not ordinarily maintain copies of clients’ operational datasets on its own systems.

Where reasonably necessary to deliver our services, we may temporarily receive or access limited extracts of client information, reports, screenshots or supporting documentation provided by the client. We only do so for the purposes of delivering the agreed services, resolving support requests, providing training or fulfilling our contractual obligations.

Nothing in this Privacy Policy changes ownership of client information. Our clients remain responsible for the information they collect and maintain within their own systems.

6. How We Collect Personal Information

We collect personal information in a variety of ways.

Information You Provide Directly

Most personal information is collected directly from you when you:

• submit an enquiry through our website;
• contact us by telephone or email;
• request a proposal or quotation;
• engage our services;
• subscribe to our newsletter;
• register for an event or webinar;
• download a guide, template or resource;
• complete an online assessment or diagnostic tool;
• communicate with our team during the course of a project.

You are under no obligation to provide personal information. However, if you choose not to provide information requested by us, we may be unable to respond to your enquiry or provide some of our services.

Information Collected Automatically

When you access our website, we may automatically collect technical and usage information through cookies, analytics services and similar technologies.

This information helps us:

• improve website performance;
• understand how visitors use our website;
• improve user experience;
• maintain website security;
• analyse trends and website traffic.

Where reasonably practicable, this information is collected in a way that does not directly identify individual visitors.

Information Collected from Third Parties

Where appropriate and lawful, we may collect personal information from third parties, including:

• your employer or authorised representatives;
• referral partners;
• publicly available business sources;
• professional networking platforms;
• technology platforms you authorise us to access;
• third-party service providers assisting us to deliver our services.

We only collect information from third parties where it is reasonable to do so and where the information is relevant to our business activities.

Where practical, we will take reasonable steps to ensure you are aware of the collection of your personal information.

7. How We Use Personal Information

We collect and use personal information only where it is reasonably necessary to conduct our business, provide our services, communicate with you and meet our legal obligations.

Depending on your interaction with us, we may use your personal information to:

• respond to enquiries and requests for information;
• prepare proposals, quotations and service agreements;
• deliver consulting, implementation, advisory and support services;
• manage client projects;
• schedule meetings, workshops and training sessions;
• provide customer support;
• generate reports and recommendations through our online assessment tools;
• administer webinars, events and educational programs;
• process invoices and payments;
• improve our services, website and customer experience;
• undertake internal reporting and business analysis;
• maintain business records;
• comply with legal and regulatory obligations;
• protect our legal rights and interests.

Where practical, we will only collect and use personal information that is relevant to the purpose for which it was collected.

8. AI, Automated Assessments and Personalised Results

The Rype Group may use artificial intelligence (AI), automation and other technology tools to support the delivery of our services and improve the experience of our website visitors and clients.

These technologies may assist us to:

• analyse information;
• prepare reports;
• summarise information;
• generate recommendations;
• improve productivity;
• support consulting and implementation services;
• generate personalised assessment results;
• identify potential areas for operational improvement.

Some of our online assessments, health checks and diagnostic tools automatically analyse the information you provide to generate personalised scores, reports, recommendations or suggested next steps.

These automated outputs are intended to provide general business insights only. They do not replace professional advice and should not be relied upon as legal, financial, accounting, taxation, employment, payroll or other professional advice.

Where automated tools are used to personalise content or recommend resources, those recommendations are based solely on the information you provide and are intended to assist you in evaluating aspects of your business.

AI and automated technologies are used to support—not replace—the expertise and professional judgement of our consultants.

9. Marketing Communications

If you choose to subscribe to our newsletter, download resources, register for an event or otherwise consent to receive communications from us, we may send you information about:

• educational articles;
• industry insights;
• webinars and events;
• guides and downloadable resources;
• new services;
• business tools;
• software implementation insights;
• promotional offers that may be relevant to your business.

We will only send commercial electronic messages in accordance with the Spam Act 2003 (Cth).

Our marketing communications will:

• clearly identify The Rype Group as the sender;
• include a functional unsubscribe facility where required by law; and
• cease if you withdraw your consent or otherwise opt out.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link included in our emails; or
• contacting us using the details set out in this Privacy Policy.

Please note that even if you opt out of marketing communications, we may still contact you regarding enquiries, existing projects, contractual matters, invoices, service updates or other communications necessary to administer our relationship with you.

10. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and enhance your overall browsing experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies and similar technologies to:

• remember your preferences;
• improve website performance;
• understand visitor behaviour;
• analyse website traffic;
• improve website functionality;
• maintain website security;
• measure the effectiveness of our content and marketing activities.

We may also use analytics services to better understand how visitors interact with our website. These services may collect information such as:

• pages visited;
• time spent on pages;
• navigation paths;
• referring websites;
• browser information;
• general device information.

Where possible, analytics information is used in an aggregated or de-identified form.

Most web browsers allow you to control, limit or disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website.

11. Third-Party Websites

Our website may contain links to third-party websites, software platforms or online services for your convenience.

Those websites operate independently of The Rype Group and have their own privacy policies and terms of use.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policy of any external website before providing your personal information.

The inclusion of a link on our website does not imply that we endorse or accept responsibility for the third-party website or its operator.

12. Disclosure of Personal Information

We treat personal information as confidential and will only disclose it where reasonably necessary to operate our business, deliver our services or where required or authorised by law.

Depending on the circumstances, we may disclose personal information to:

• our employees, directors and authorised contractors;
• consultants engaged to assist in delivering our services;
• cloud hosting and technology service providers;
• customer relationship management (CRM) providers;
• email marketing and communication platform providers;
• website hosting providers;
• payment processing providers;
• professional advisers, including accountants, auditors, insurers and legal advisers;
• government agencies, regulators or law enforcement authorities where required or authorised by law;
• other third parties where you have provided your consent or requested that we do so.

We take reasonable steps to ensure that third-party service providers who handle personal information on our behalf do so in a manner consistent with applicable privacy obligations.

We do not sell, rent or trade personal information to third parties.

13. Overseas Disclosure of Personal Information

To operate our business efficiently, we use reputable cloud-based software and technology providers. Some of these providers, or the infrastructure they use, may be located outside Australia.

As a result, personal information may be stored or processed in countries including the United States and other jurisdictions in which our service providers operate.

Before engaging service providers that may process personal information outside Australia, we take reasonable steps to ensure they have appropriate privacy, confidentiality and security practices in place.

While we seek to work with reputable providers, privacy laws in other countries may differ from those in Australia.

By interacting with us or providing your personal information, you acknowledge that your information may be transferred to or processed in jurisdictions outside Australia where reasonably necessary to deliver our services or operate our business.

14. Security of Personal Information

The Rype Group takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Our security measures may include:

• secure cloud-based business systems;
• role-based access controls;
• password protection and multi-factor authentication where appropriate;
• secure backups;
• confidentiality obligations for employees and contractors;
• controlled access to business systems and information;
• regular review of access permissions;
• appropriate administrative, technical and physical safeguards.

We also encourage individuals to take reasonable precautions to protect their own personal information, including safeguarding passwords and notifying us if they become aware of any unauthorised use of their information.

Although we take reasonable steps to protect personal information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our website or systems.

15. Client Systems and Confidential Information

Many of our consulting and implementation engagements require authorised access to our clients’ business systems.

This access may include systems containing workforce management, payroll, human resources, inventory, operational or other business information.

Unless otherwise agreed with the client, The Rype Group:

• accesses client systems solely for the purpose of delivering the agreed services;
• only accesses information reasonably necessary to perform those services;
• treats client information as confidential;
• uses appropriate administrative and technical safeguards when accessing client systems; and
• does not use client information for our own commercial purposes.

Where clients provide us with reports, supporting documentation, extracts or other information necessary to deliver our services, we will handle that information in accordance with our confidentiality obligations and this Privacy Policy.

Nothing in this Privacy Policy affects any confidentiality obligations that may exist under separate agreements between The Rype Group and its clients.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• administer our business;
• respond to enquiries;
• maintain appropriate business records;
• comply with contractual, legal and regulatory obligations;
• resolve disputes;
• establish, exercise or defend legal claims.

The period for which information is retained will depend on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or permanently de-identify it, unless we are required or authorised by law to retain it.

17. Responding to Data Breaches

The Rype Group takes the security of personal information seriously and maintains procedures for responding to actual or suspected privacy and security incidents.

If we become aware of an actual or suspected data breach involving personal information, we will promptly investigate the circumstances, take reasonable steps to contain the incident and assess the potential impact.

Where an eligible data breach occurs under applicable Australian privacy laws, we will comply with our legal obligations, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.

Following a data breach, we may also take additional steps to reduce the risk of future incidents, including reviewing and improving our security measures, policies and procedures where appropriate.

18. Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request that we correct personal information that is inaccurate, incomplete or out of date;
• withdraw your consent to receive marketing communications from us;
• request further information about how we handle your personal information; and
• make a complaint if you believe your personal information has been handled in a manner that is inconsistent with this Privacy Policy or applicable privacy laws.

We will respond to privacy-related requests within a reasonable timeframe and may need to verify your identity before processing your request.

19. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you at any time.

If you believe that any personal information we hold is inaccurate, incomplete, out of date or misleading, you may request that we correct it.

To protect your privacy and the privacy of others, we may ask you to verify your identity before providing access to or correcting personal information.

In limited circumstances permitted by law, we may decline a request for access or correction. If this occurs, we will explain our reasons where we are legally required to do so.

There is generally no fee for requesting access to your personal information. However, where permitted by law, we may charge a reasonable administrative fee for providing access to extensive records or archived information. We will advise you of any applicable fee before proceeding.

20. Complaints

If you have a question or concern about how The Rype Group has handled your personal information, we encourage you to contact us in the first instance so we can investigate and, where appropriate, resolve the matter.

Privacy enquiries and complaints should include sufficient detail to help us understand the nature of your concern and any relevant circumstances.

We will acknowledge receipt of your complaint and endeavour to investigate and respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

The OAIC can be contacted through its website at www.oaic.gov.au.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business operations;
• our services;
• our website functionality;
• technology;
• legal or regulatory requirements; or
• industry best practice.

The most current version of this Privacy Policy will always be published on our website and will take effect from the date it is published.

We encourage you to review this Privacy Policy periodically to remain informed about how we manage personal information.

22. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw your marketing consent, or make a privacy complaint, please contact us.

The Rype Group
Rype Holdings Pty Ltd
ABN 33 106 996 507

Website: www.rype.com.au

Email: [email protected]

We are committed to working with you to resolve privacy enquiries promptly, fairly and transparently.

Review Cycle: This Privacy Policy will be reviewed periodically and updated where necessary to reflect changes in legislation, business practices or technology.